How to Fix a Zorts Card When It's Been Rejected
Below are step-by-step instruction on how to fix your player card after it has been reviewed and rejected.
Website
1. After logging into your account, select the event you will be attending that states ‘Action Required’ underneath it.
2, You will be navigated to the ‘Eligibility’ tab.
3. Scroll down- click ‘Fix’ right underneath the player card.
4. Note the ‘Rejected’ status underneath the field that needs to be corrected.
a. The reasoning is listed right underneath the status.
5. In this case, click to upload a new photo in accordance with the upload rules.
a. Ensure the "headshot" photo of the participant is a SOLO (participant only), FORWARD facing, CLEAR (not blurry) photo from the shoulders up. The photo should show the entire face, with no obstructions (including hair) to the participants face. No hats, mouth guards, sunglasses, etc. The photo should resemble that of a state ID or passport or it will be REJECTED for correction by the purchaser.
iPhone
1. From your account, select the event you will be attending that requires attention.
2. You will receive a message stating that you are ‘Missing Items’.
a. Select ‘Fix now’.
3. Click on the player card menu labeled ‘Incomplete’.
4. Click on the field labeled ‘Rejected’.
5. Note the reason for rejection.
6. Select ‘Upload’, and upload a new photo in accordance with the upload rules.
a. Ensure the "headshot" photo of the participant is a SOLO (participant only), FORWARD facing, CLEAR (not blurry) photo from the shoulders up. The photo should show the entire face, with no obstructions (including hair) to the participants face. No hats, mouth guards, sunglasses, etc. The photo should resemble that of a state ID or passport or it will be REJECTED for correction by the purchaser.
Android
1. From your account, select the event you will be attending that requires attention.
2. You will receive a message stating that you are ‘Missing Items’.
a. Select ‘Fix now’.
3. Click on the player card menu labeled ‘Incomplete’.
4. Tap on the player card and a drop down menu will appear.
5. Select 'Edit' from the drop down menu.
5. Note the reason for rejection.
6. Select ‘Upload’, and upload a new photo in accordance with the upload rules.
a. Ensure the "headshot" photo of the participant is a SOLO (participant only), FORWARD facing, CLEAR (not blurry) photo from the shoulders up. The photo should show the entire face, with no obstructions (including hair) to the participants face. No hats, mouth guards, sunglasses, etc. The photo should resemble that of a state ID or passport or it will be REJECTED for correction by the purchaser.
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