How to Fix a Zorts Card When It's Been Rejected
Below are step-by-step instruction on how to fix your player card after it has been reviewed and rejected.
Website
1. After logging into your account, select the event you will be attending.
2, You will be navigated to the ‘Eligibility’ tab.
a. Note the 'Missing Eligibility Items' message.
3. Scroll down- click ‘Actions’ right underneath the Zorts card.
4. Click 'Fix' from the 'Actions' drop-down menu.
5. Note the ‘Rejected’ status underneath the field that needs to be corrected.
a. The reasoning is listed right underneath the status.
6. In this case, click to upload a new photo in accordance with the upload rules.
7. Look for any other 'Rejected' messages.
a. In this case, the name on the player profile did not match the birth certificate.
9. Click the name field and correct the name to match your document.
10. Click to upload your document again.
11. Click 'Update'.
iPhone
*Before you begin, log into your account and select the event you will be attending that requires attention.
1. You should receive a message stating that you are ‘Missing Items’.
a. Select ‘Fix now’.
b. If not, click the red 'Eligibility' button in the upper right hand corner.
2. Click on the player card.
3. Click on the 'Rejected' document.
4. Read the 'Reason for Rejection'.
a. in this example, user needs to correct the player's name to match the document.
b. This will also require a new upload of the document. - click upload
5. Click 'Edit'
6. Correct the name to match the document.
7. If the photo was rejected, click on 'Photo'.
8. View the 'Reason for Rejection' and upload a new photo that falls inside the guidelines.
Android
1. From your account, select the event you will be attending that requires attention.
2. You will receive a message stating that you are ‘Missing Items’.
a. Select ‘Fix now’.
3. Click on the player card menu labeled ‘Incomplete’.
4. Tap on the player card and a drop down menu will appear.
5. Select 'Edit' from the drop down menu.
5. Note the reason for rejection.
6. Select ‘Upload’, and upload a new photo in accordance with the upload rules.
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